Shipping & Returns
Shipping Policy in Detail :
Our shipping and delivery lead times vary by destination, and the typical lead times are as shown below:
Destination Shipping Time (A) Delivery Time (B) Total time for delivery (A+B)
Mumbai 1-2 working days 3-5 working days 4-7 working days
U.P/West Bengal 2-3 working days 6-8 working days 8-11 working days
Rest of India 2-3 working days 3-4 working days 5-7 working days
As mentioned above, we ship most items within 3-5 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to do fine finsihing to add to the asthetic value of the artwork.
In the unlikely event that we are not able to ship your order completely within 14 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment*.
We ship on all week days (Monday to Saturday), excluding public holidays.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies
While we strive hard to deliver on time, due to the load with the couriers, estimate a delay of 2-3 days.
While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or at support@FrillsandFalls.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/net banking, your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same
Do you deliver internationally?
FrillsandFalls does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.
Who would be responsible for paying local taxes in countries outside of India?
Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.
FrillsandFalls has a well defined Replacement Guarantee Policy and adequate support would be provided regarding the same.
If the Product is received in a bad condition or if the packaging is tampered with or damaged before delivery, the Customer should refuse to accept the package and return the package to the delivery person.
Also, please call the Customer care at 9804219546 and report the incident ,later drop a mail at email@example.com marking cc to firstname.lastname@example.org mentioning Customer Order ID.
FrillsandFalls will ensure that a brand new replacement is issued to you with
no additional cost.